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2026-02-02

Enabling Pylon for all customers

#pylon  #skyscrapers_support 

Following up on our previous post: https://docs.skyscrapers.eu/changelog/2025-12-22-introducing-pylon/ We’re happy to announce that we’ve now enabled Pylon for all customers as our primary entry point for support requests and customer communication. At Skyscrapers, we see this as a major step forward in helping us handle your incoming support requests more consistently and with better follow-up.

What changes for you

  • The way you get in touch with our first-line support is slightly different (see below).
  • The Skyscrapers Help Workflow in Slack is still available for now, but it will gradually fade out over the next few weeks.

How to use Pylon

  • Ask your question in Slack and add the :ticket: reaction to your message.
    That’s the trigger for Pylon to pick it up and route it to our support flow.
  • Depending on the questions/answers that follow, your request will be handled accordingly.

Questions?

  • If you have questions about Pylon or feel you’re not getting the help you need, reach out to your Customer Lead directly (via Slack or a GitHub issue).
  • Any feedback on the flow is very welcome, please let us know.