Production down procedure

If production is hampered and/or down, please use the automated number which is available in the main README file.

• Clearly state your name and describe the problem.
• Our 24/7 on-call engineer is automatically alerted.
• The engineer will acknowledge the problem and take the first steps towards a solution.
• The on-call engineer will notify you when everything is resolved

In case of major downtime caused by the hosting platform, we will produce a post-mortem document (within ~3 days after the outage resolution)