Services

Reference 8

• Updated 2026-05-13

  Offboarding Options

  As the DevOps-as-as-Service agreement is pending termination, we want to make sure we hand over the cloud platforms and operations in a way that works for you. This document informs you of our offboarding options. Alternatively, we also offer …

  #offboarding #service-definition
• Updated 2026-05-12

  Handling support requests

  As part of the Skyscrapers customer base, we have a knowledgeable team to handle all of your support requests. In order to ensure that we can provide you with the best possible service, we have a few guidelines that we would like to inform you about. …

  #support_process
• Updated 2026-05-12

  Support & change request types

  In this section of the documentation we will guide you through the process of creating a support or change request for Skyscrapers. Customer Lead At Skyscrapers you have a dedicated customer lead for your project. This person is the end-2-end owner of your …

  #support_process
• Updated 2026-05-12

  Request priority

  When handling your support requests, we want to make sure we pick them up in the right order. That’s where request prioritization comes in. Priority levels At Skyscrapers use 4 prioritization levels in when handling support requests. Priority Description …

  #support_process
• Updated 2026-05-12

  How should I create a request

  When looking for a solution to a problem, you can create a request by using the dedicated GitHub board, by using the dedicated Slack channel, or by simply talking to your Customer Lead. Each of these methods comes with its own set of advantages (and …

  #support_process
• Updated 2026-05-12

  Follow up on requests

  In order to ensure that the issue status remains transparant and that the team is able to deliver on scope and on time (or that this can pro-actively be discussed & handled), we use a dedicated GitHub board to provide all stakeholders with an oversight …

  #support_process