Production down procedure
If production is hampered and/or down, call our dedicated 24/7 on-call phone number. You find this number in the README.md of your main GitHub repository, the infrastructure repository Skyscrapers manages for you.
Tip
Save the number in your team’s phone contacts or incident runbook now, so you don’t have to look it up during an outage.
When you call:
- Clearly state your name and describe the problem.
- Our 24/7 on-call engineer is automatically alerted.
- The engineer will acknowledge the problem and take the first steps towards a solution.
- The on-call engineer will notify you when everything is resolved
In case of major downtime caused by the hosting platform, we will produce a post-mortem document (within ~3 days after the outage resolution)
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